Frequently Asked Questions
After your order is completed, delivery will take approximately 1-3 days to Japan and 3-12 days to the rest of the world. Please check our shipping policy for details.
Yes, we accept returns for any reason as long as the item is in unused condition. You may return any item for any reason as long as it is in unused condition. Please see our Refund Policy for details.
No, we do not. Please place a new order for the items you need. Unwanted items on hand may be returned as long as they are in unused condition. Please see our Refund Policy for details.
Yes, we can cancel your order before it is shipped. Please contact us for cancellation before the product is shipped. Once the product has been shipped, it cannot be cancelled, but can be returned. Please check our refund policy for details.
We are sorry. If your item has an initial defect, please take a picture of it and email it to us before using the item. We will send you a new item back as soon as we can confirm it. firstname.lastname@example.org
A tracking number for your package will be included in the shipping confirmation e-mail. Please contact the shipping company to check the detailed status of your package.